O365/Senior SharePoint Online Administrator

Bratislava, Slovak Republic

Category: Insurance, reinsurance and pension funding, except compulsory social security

Profession: IT systems administrator

Type: TPP - probation

Job Description

Microsoft Office 365 Sharepoint Online Support & Administration As an Sharepoint Online Product Support Specialist, you will work as part of a Global team providing a world-class customer service experience to Zurich’s internal end users. As part of the team you will inspire and engage our workforce by creating an amazing user experience, wherever, however, and whenever we work. You will be part of the O365 Level 2 Product Support team, working with our end users and other internal teams to support Zurich’s O365 Products including Teams, SharePoint Online, One Drive for Business and other products. Working as part of a regional support team you will manage SharePoint Online administrative tasks including configuration, permissions, access, change and release management. You will assist L2 team members to address ‘break-fix’ incidents as part of the O365 Level 2 Resolver Group, execute end user service requests and provide end user support for ‘how do I’ queries. The Role Administration tasks & configuration in SharePoint Online, Onedrive & Teams Works as part of a regional Zurich team providing Level 2/3 support for the O365 Products around the world Delivers the required service in line with all documented service levels and other quality measures. Proactively owns and seeks improvements to the following areas: Reduction in incident volumes, and in particular High Severity incidents Learn from Major Incidents and incident trends to implement improvements to avoid re-occurrence Identify, solution and implement root cause fixes to production problems Execute service requests and design and implement automated solutions Provide advice and guidance to end users to enable them to use the O365 Products affectively and thereby to maximise their productivity Ensure data integrity and security at all times Maintain Office365 service stability ITIL fundamentals are applied to all relevant processes including Incident and Change Management Actively provides Office 365 product and technical advice. Actively leads and contributes to the shaping of technical standards and guidelines. Be a subject matter expert in an Office 365 sub-set of Products like SharePoint, One Drive for Business, Exchange and Teams etc. Will engage with key stakeholders to eliminate service failings and offer up solutions to improve the customer experience Responsibilities: Executing Change requests for enhancements, feature changes Transferring one drive ownership Migration of sites/lists/libraries from SPO to OD or OD to OD Resolving general requests from application owners Raising tickets and providing end to end coordination with Microsoft when needed Access related issue from Users (internal and guest) Develop, foster, and maintain highly effective customer interactions Accurately document all work performed through Zurich’s Service Now ticketing system including details and outcomes Ensure accurate and timely resolution of all assigned incidents, changes, and workloads Escalate product bugs or unresolvable cases to Microsoft ‘Level 3’ Identify trends and report reoccurring problems Share your knowledge with teammates and end users and guide them in the resolution of complex technical problems Collaborate with team members to enhance the customer experience Participate in release assessments, product testing, tool building and pilot new projects Contribute to a high-quality customer service culture Stay up to date with technological changes in the industry with internal and external training

Other Skills

Strong broad understanding of the Microsoft O365 Product suite and environment SharePoint Online & OneDrive expertise 3-5 years’ experience working with O365 Products including 1-2 years in an end user support capacity and 1-2 years in an admin role. Demonstrated professionalism in resolving customer issues including remote support Good working knowledge of Active directory, Identity Management and Azure Active Directory Excellent knowledge of Powershell scripting, Java Scripts and web technologies (json, html, css) SharePoint Online (Office 365) Development and Administration Practical SharePoint Online product experience - configuring, administration, development and deploying solutions Experience of developing SharePoint sites / pages Good front end/CSS skills and experience Experience of integrating SharePoint online with third party applications - using CSOM, JSOM, API etc. Strong knowledge of SharePoint Application models Strong practical knowledge of SharePoint Search Service, User Profile Service and other Service Applications Strong practical experience in the use of PowerShell. Experience of undertaking SharePoint BAU Admin activities Experience developing SharePoint web parts, site templates, content types


Working time benefits Sick days Additional vacation Flexible start of work day Occasional work from home Extra days off at occasion of childbirth Monetary benefits Ticket Restaurant card – fully paid by employer Years of service bonus Life insurance from Zurich Austria Wedding bonus Baby bonus Compensation for salary loss during sick leave Learning/Development Extensive Onboarding program UK Actuarial Qualification Professional Certifications Other benefits Cafeteria system (sport, health care, etc.) Public Transport contribution Company and team events Maternity leave benefits

Salary: 2500

Expected start of work by agreement


Sedláková Karina

[email protected]